Legal Stuff

TERMS AND CONDITIONS

GENERAL 

Hambledon Vineyard plc, and its subsidiary, Hambledon Wineries Ltd, ("Hambledon Vineyard" or "we") provides its content on this website (the "Site" and "Site Content") subject to the following terms and conditions (the "Terms"). We may periodically change the Terms, so please check back from time to time. These Terms were last updated on 4th April 2013. By accessing and using this Site, you agree to these Terms. 

CUSTOMER SATISFACTION

Hambledon Vineyard is dedicated to providing a high level of customer service. If you are dissatisfied with our products or services in any way, please do not hesitate to contact us using the information on the Contacts Us page. We shall endeavour to address any issues as soon as possible.

SECURITY

We take your security very seriously. All order information is sent to us online via a secure server that uses secure SSL encryption technology to protect your card details. Your card details are not held either on our own internal systems or on the Internet. The registration and transaction processes are consequently safe.

DATA PROTECTION PRIVACY STATEMENT

Hambledon Vineyard is committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Hambledon Vineyard are the data controllers responsible for your personal data.

2. Information We Collect

We may collect and process personal data that you provide to us, including:

  • Contact information (name, email address, phone number, postal address)
  • Transaction and payment details
  • Marketing preferences
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Data

We process your data to:

  • Fulfil orders and deliver products or services
  • Communicate with you about your orders or account
  • Send marketing emails (only with your explicit consent)
  • Improve our website and customer experience
  • Comply with legal obligations

4. Email Marketing

If you choose to subscribe to our newsletter or marketing communications, we will use your email address to send you updates about our products, offers, and events.

We use Klaviyo as our email marketing platform. Your data may be transferred to and processed by Klaviyo in accordance with their privacy policy and under appropriate safeguards (including UK-approved data transfer mechanisms).

You can withdraw your consent or unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: to fulfil your orders and provide our services
  • Consent: for email marketing or when you opt-in to newsletters
  • Legitimate interests: to improve our website and communications

6. Cookies

We use cookies to enhance your browsing experience and analyse website performance. You can manage or disable cookies in your browser settings. Please see our Cookie Policy for more details.

7. Sharing of Data

We will never sell your personal data. We may share it only with trusted third-party service providers (such as Klaviyo, couriers, and payment processors) where necessary to perform our services. All such parties are required to handle your data securely and in compliance with data protection laws.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing at any time
  • Request data portability
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)


To exercise any of these rights, please contact us at info@hambledonvineyard.co.uk 

9. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.’

COOKIES

Our website uses cookies and similar technologies to improve user experience, analyse traffic, and support marketing efforts. Some cookies are essential to site functionality, while others help us personalise content or track performance.

You will be presented with a cookie banner when visiting our website for the first time, giving you the choice to accept or manage your cookie preferences. You may change these preferences at any time via your browser or our cookie settings page.

PRODUCTS AND AVAILABILITY

All items are subject to availability.  In the event that goods you have ordered are not in stock we will contact you by email as soon as possible.

DELIVERY

We use a courier company to deliver orders. The courier will require a signature on delivery, if you are unlikely to be at home you might prefer to use your work address. Alternatively, you might be carded leading to possible delays or, in the worst case, having to collect from your nearest depot. In the unlikely event that delivery is delayed, due to no fault of our own, we cannot accept responsibility for that delay.

CLAIMS

Claims for breakages or other damage must be made to the carrier at time of receipt and followed up in writing or by email to Hambledon Vineyard within three days of receipt. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

METHODS OF PAYMENT

We accept Visa, Mastercard, Visa Electron and Maestro (Switch) and payment by Paypal. If you are paying by Maestro you will also need to include the card issue number or start date. If you order by telephone you may also pay by cheque. Please make cheques payable to “Hambledon Wineries Ltd” and write your name and address on the back of the cheque. Cheque orders will not be processed until payment has been cleared.

The total cost of your order is the price of the products plus delivery charges. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being supplied.

AGE RESTRICTIONS

It is an offence for persons under the age of 18 to purchase alcohol. By placing an order you confirm that you are over 18 years old. Hambledon Vineyard reserves the right to pass on purchaser information to third parties where this is required by law.

COPYRIGHTS

All content and functionality on the Site, including text, graphics, logos, icons and images and the selection and arrangement thereof is the exclusive property of Hambledon Vineyard or its licensors and is protected by English and international copyright laws. All rights not expressly granted are reserved.

TRADEMARKS

The trademarks, service marks, designs and logos (collectively, the "Trademarks") displayed on the Site are the Trademarks of Hambledon Vineyard and its licensors. You agree that you will not refer to or attribute any information to Hambledon Vineyard or its licensors in any public medium (eg press release, websites) for advertising or promotional purposes, or for the purpose of informing or influencing any third party, and that you will not use or reproduce any Trademark of, or imply any endorsement by or relationship with, Hambledon Vineyard or its licensors.

USE OF SITE CONTENT

The unauthorized modification (including deleting from or adding to) of this website is strictly prohibited. We cannot be held responsible for the content of any other website to which we publish a link. Hambledon Vineyard makes every effort to ensure that this website is free from viruses and defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC, laptop, ipod, iphone, smartphone or other such device. We cannot accept responsibility for any loss or damage which may arise as a result of using this website. This website may only be used for lawful purposes and in a manner which does not infringe the rights or restrict the use of the website by any third party. Any unauthorized attempt to disrupt the service provided by this website is strictly prohibited.

Should you have any queries with your order, please contact us on 023 926 32368 between 9am and 5pm Monday to Friday.

CANCELLATION POLICY

We operate a policy for cancellation to allow you a cooling off period after placing your order. In accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery.

You may cancel your order for any reason provided:

You, or the recipient, notifies us of your cancellation in writing/email to the address on our Contact Us page within 7 working days of delivery.

The goods remain unused and the packages or boxes remain unopened. You, or the recipient, retain and take responsible care of the goods until you return them.

You return packaged item(s) to Returns at Hambledon Vineyard to the address on the “Contact Us” page. Please note you will be liable for the original and any postage/carrier costs incurred as a result of returning items to Hambledon Vineyard and you should ensure that you obtain proof of despatch as you send it back. A refund can only be provided for items received back by us in perfect condition.

EVENT CANCELLATION POLICY

We operate a no refund policy on all tours and events. We do not provide refunds for missed events and reservations can only be moved once to a different date subject to 72 hour notice. If the second booking is cancelled at 72 hour notice then we will send product to the value of the ticket(s) or a gift voucher to the value of the purchase.

VISITOR CENTRE TRAVEL PLAN

  1. The travel plan will be promoted through a dedicated webpage on the existing business website which will contain information about alternative travel options. This measure could be used by not only staff and visitors of the site, but people living locally who are looking for sustainable travel information in the local area.
  2. The website will also provide links to walking and cycle route maps and facilities, social media groups for walking and cycling, bus timetables and links to purchase tickets, and car sharing information.

GOVERNING LAW

These Terms and conditions are governed by and shall be constructed in accordance with the Laws of England and under the jurisdiction of the English Courts.